Cancellation Policy

1. General principle

Any booking made on relaisdescypres.fr and paid online is firm and final.

No refund will be granted in the event of cancellation by the guest, regardless of the reason (change of plans, personal circumstances, weather conditions, etc.).

We strongly recommend taking out cancellation insurance with your insurer or travel agency before booking.

2. Cancellation by us

In the exceptional event that we are forced to cancel your booking (fire, force majeure rendering the gîte uninhabitable), we will notify you as soon as possible, offer an alternative date where possible, and provide a full refund if no suitable alternative can be found. Refunds will be made within 14 days.

3. Exceptional circumstances

We understand that extraordinary situations can arise (hospitalisation, bereavement, etc.). Please contact us directly — each situation will be reviewed with care on a case-by-case basis, at our sole discretion, with no guarantee of a refund.

4. Refund process

Any approved refund will be made via Stripe to the original payment method, within 14 working days. Please allow an additional 5–10 working days for your bank to process the credit.

5. Booking modifications

Requests to change dates are subject to availability and must be sent by email. We will do our best to accommodate your request, without guarantee. Any rate difference will be adjusted at the rates in force at the time of modification.

6. Disputes

In the event of a dispute, please contact us first to seek an amicable resolution. Failing agreement, the courts of the Gard département shall have sole jurisdiction.